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Thank you for shopping at Set Apart Clothing (Inkphotostudios.com/shop) powered by Printful Print-On Demand service. The following are the terms and conditions that constitute our Shipping and Returns Policy.

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Domestic Shipping Policy

 

Shipment processing time

 

We take 2–5 business days to make your custom-ordered product for all production techniques. More than 50% of our orders are shipped within 3 business days or less. Orders are not shipped on Sundays or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

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you can upgrade your shipping method while we’re fulfilling your order for expedited shipping, but you won’t be able to change your shipping method after that.

 

International Shipping Policy

 

Our merchandise ships worldwide and through Printful, we currently have fulfillment centers outside the US in the following locations: 

 

• Birmingham, UK

• Toronto, Canada

• Tijuana, Mexico

• Riga, Latvia

• Barcelona, Spain

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Printful also has partner facilities in Japan, Brazil, and Australia, and are constantly expanding to get orders to you or your customers as fast as possible.

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Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

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Shipment method | Estimated delivery time | Shipment cost

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Shipping time depends on product availability and delivery destination. Once an order is fulfilled and shipped, it’s delivered to the end address

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FedEx Standard | 3-5 business days | Free

FedEx Two Days | 2 business days | $12.95

FedEx Overnight * | 1-2 business days | $19.95

 

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

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Delivery delays can occasionally occur. We support USPS, FEDEX, DHL.

 

Shipment to P.O. boxes or APO/FPO addresses

 

Typically, only national postal operators (like the US Postal Service or Canada Post) are able to deliver orders to PO Boxes. Many of our products including framed posters and bulkier shipments are too large to be accepted by national postal operators, so we use commercial companies (like FedEx) to deliver these products that cannot deliver to PO Boxes.

 

We suggest you use a physical address instead of a PO Box address to ensure smooth delivery.

 

Shipment confirmation & Order tracking

 

Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location via our tracking page.

 

Customs, Duties and Taxes

 

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. You are responsible for these fees. Any fees are paid to appropriate customs agency by the end customer. 

 

Damages

 

Inkphotostudios.com shall under no circumstances be held liable for any special losses due to specific circumstances of the User and/or Customer, indirect or consequential losses or wasted expenditure, or if the Product is returned to Printful damaged due to the Customer's or shipping carrier's fault.

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Returns Policy

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Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

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If you notice an issue on the products or anything else on the order, please submit a problem report or contact us so that we can report the issue to our vendors.

The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.

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Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

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If you haven't registered an account on printful.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

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Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

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Contact inkphotostudios.com before returning any products. Except for customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size.

 

Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

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Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

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1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore, Printful reserves rights to refuse returns at its sole discretion.

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This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

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